Dispute Resolution

The Sacramento Association of REALTORS® (SAR) offers services to help resolve disputes between Members, their clients, and the public. By joining SAR, Members agree to follow the REALTOR® Code of Ethics and Association bylaws.

The Sacramento Association of REALTORS^® can only determine whether the NAR Code of Ethics or SAR membership duties have been violated, not whether the law or real estate regulations have been broken. When laws or regulations are broken or when the real estate professional is not a REALTOR^®, you need to contact the California Department of Real Estate at (877) 373–4542 or the courts. The Association cannot revoke a real estate license.

SAR’s Dispute Resolution System (DRS) provides alternatives to court through ombudsman services, mediation, and limited arbitration. The DRS provides an alternative to costly and time-consuming legal procedures.

Role of Association Staff

The Association’s staff members are not licensed real estate professionals or attorneys and are not authorized to provide legal advice or guidance regarding your case. The Professional Standards Administrator manages all documentation, notifications, and case file management according to state and national REALTOR® guidelines.

The complaint process takes at least 3 months and may take longer. Staff is committed to ensure fairness and due process for all parties. To support an efficient process, we respectfully request that all information requests and deadlines be addressed in a timely manner.

Please reach out to our Professional Standards Department with questions regarding the process or procedures using our Contact Us Form.